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Grammar
5 Choose the best answer.
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1 Match the following possible reasons for communication breakdown with the examples. Can you add in some more reasons and examples?
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2. Elicit from Ss what body language is. Explain that understanding body language can help people avoid communication breakdown. T may give an example and ask Ss to guess what T is trying to say.
Ask Ss to cover the sentences and just to look at the pictures. In pairs Ss work out the messages from the pictures. Then Ss can uncover the sentences and do the matching.
Confirm the correct answers.
If time allows, ask Ss if they have ever used these body communication ways before. Ask them to add more examples and demonstrate these for the class to guess their meaning.
Key: 1. c 2. a 3. e 4. b 5. d
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3. Write on the board some of the language for online communication learnt in Unit 1 and ask Ss if they can read them in the full form. Explain that using abbreviations for online chatting and texting is not always easy to understand. Ss then work in pairs to complete this task.
If time allows, ask Ss to add more online communication shorthand that they know and write a short message to their partner using this language.
Key:
- 1. Where are you? We are at Lotte on the second floor.
- 2. I’ll be 5 minutes late. See you soon.
- 3. Do you want to see a movie this weekend?
- 4. Please call me right back. Thanks.
- 5. Hi! What are you doing tonight?
- 6. Did you see it? Laugh out loud!
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4 Ideas Bank. Work in groups. For each communication breakdown mentioned in 1, think of a future technology idea that will help avoid it. Share your ideas with the class.
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1. Ask Ss when was the last time they sent somebody a real letter, to whom, and on what occasion. Then ask Ss to look at the photos. Explain that these are the letters Ss from two schools in Viet Nam and Sweden sent to each other in a penfriend project. Ask Ss to brainstorm the reasons why they think these Ss chose this way to communicate with each other.
Then ask Ss what they think is happening in the two other photos in the text in 2.
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Reading
2 Read the text. Look at the highlighted words and match them with their meanings.
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Example:
1 class=index-number>
1 ng-bind-html=((sentence.index_number) + '.') | to_trusted class=index-number index-number-auto>
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4 In small groups, decide whether you agree with the author of this text. Why/ Why not? Share your ideas with the class.
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5 Class survey. What ways of communication do you use for the following purposes now and what will they be in the year 2030?
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1 Look at the way this message is posted on an e-learning message board. Can you find any problems with it?
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Example:
1 class=index-number>
1 ng-bind-html=((sentence.index_number) + '.') | to_trusted class=index-number index-number-auto>
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3. Before playing the recording again, first ask Ss to look at the grid and try to complete it with as much information from the recording as they can remember. Elicit the answers from Ss. If their answers are correct, move to the next activity. Otherwise, play the recording again.
Key:
| Should | Shouldn’t | Why/Why not? | |
| 1. Use CAPS LOCK in emails, posts, and comments | ü | It looks like you are shouting at people. | |
| 2. Check your email for mistakes or errors | ü | It shows respect for your reader. | |
| 3. Use a lot of shorthand | ü | This may confuse your reader. | |
| 4. Respect discussion rules and use polite language | ü | People may not know who you are but you’re judged by the quality of your writing. |
Audio script:
Reporter: Dr Minh Vu, what exactly is ‘netiquette’?
Dr Minh Vu: The word is a combination of ‘net’ and ‘etiquette’. It’s a set of rules for behaving properly online.
Reporter: Could you tell us the main rule of netiquette?
Dr Minh Vu: Remember that the people we’re communicating with online are real people. Don’t say and do unpleasant things online, just like in real life.
Reporter: But sometimes perhaps it’s not what we communicate, but how we communicate…?
Dr Minh Vu: Absolutely. For example, if you write emails, or post comments using CAPS LOCK, this means you are shouting at people!
Reporter: Of course it’s not polite at all. What else should we do when sending emails?
Dr Minh Vu: Check your message for spelling mistakes before you send it. It shows respect towards the other person. Don’t use too much shorthand. This may confuse your reader.
Reporter: How about behaviour in chat rooms and on message boards?
Dr Minh Vu: Follow discussion rules. Use polite language. People may not know who you are but you’re judged by the quality of your writing.
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4 Look at the message in 1. Work with a partner to improve it with the netiquette you have learnt so far.
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Writing
Writing an email using netiquette
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Writing
5 Put the following parts in their correct place to make an email.
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6. First Ss work in groups to discuss what information they would include in the email. They may look at the email in 5 for ideas. Then Ss work individually on this task. Ask them to pay attention to the netiquette they have learnt. When Ss have finished, they swap the writing with their partner to check before handing it in to T.
For a more able class, T may ask Ss to try the following tasks as homework (Ss may look at 4 for more ideas):
- Write a short post on your class message board to ask how many words the final essay should be.
- Write a short post on a message board to help somebody answer the question What does communication breakdown mean?
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1. Ask Ss to complete the sentences by using the support from the pictures, the letter cues, and the meaning of the sentences. They work individually first and then compare with a partner.
Key:
1. body language 2. Multimedia 3. face-to-face
4. cultural differences 5. telepathy 6. netiquette
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Vocabulary
2 Write the following text messages/ chat lines in shorthand form.
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3 Have you ever used music, art, codes, signs or any non-verbal ways to communicate? Tell a partner what you did. Was the communication successful?
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Grammar
4 Circle the correct answer.
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Grammar
5 Gerund or to-infinitive?
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6. Ss discuss this task in pairs. Remind them that they can choose to talk about forms of communication people will be using or will not be using in the year 2100 and they should give the reasons why they think so.
For a more able class, this can be done as a debate if some particular forms of communication are selected beforehand for Ss to discuss.
Ask Ss to complete the self-assessment box. Identify any difficulties or weak areas and provide further practice.