As the university moves towards a paperless environment, it is essential to start using a more current version of Adobe. Many of you are still using Adobe Acrobat XI Pro, which stopped receiving support from Adobe in October 2017. Windows updates have been known to render this software version unusable. The Service Desk has been able to apply “fixes” so far, but that won’t work indefinitely. In addition, for those that have Adobe Acrobat Pro 2017, it will no longer be supported as of June 2022. For the many users at 1800 Grant who use this version, you will receive support and updates through June 2022.
Departments using the outdated, unsupported version of Acrobat (XI) should consider purchasing the most current version. Adobe Acrobat Pro 2020 can be purchased for $102.35. Purchasing this version will ensure you receive updates and support through June 2025. For larger departments, these licenses are transferrable. As employees leave and replacements fill their positions, you will not need to purchase another. The UIS Service Desk simply reassigns the license to the new employee.
To request assistance in purchasing Adobe Acrobat 2020, email the UIS Service Desk at help@cu.edu stating the request and include your department’s SpeedType. We will take care of the rest!
If you want to take advantage of these benefits, you need to download and install the patch on your computer. However, you cannot use the automatic update feature that is built into Acrobat XI, because it has been discontinued by Adobe. Instead, you need to follow the manual update process that we will explain below.
How to Download Adobe Acrobat XI Pro 11.0.27 Patch? The first step to install the patch is to download it from the official Adobe website. To do that, follow these steps:
Go to this page on the Adobe Help Center website. Scroll down to the section that says "Download updates for Acrobat XI". Click on the link that corresponds to your operating system (Windows or Mac OS). A new page will open with a list of available updates for Acrobat XI. Find the update that says "Acrobat 11.0.27 update - All languages" and click on its "Download" button. A file named "AcrobatUpd11027.msp" (for Windows) or "AcrobatUpd11027.dmg" (for Mac OS) will start downloading to your computer. Save the file in a location where you can easily find it later.
The download process might take a few minutes depending on your internet speed and connection. Once the download is complete, you are ready to install the patch on your computer.
How to Install Adobe Acrobat XI Pro 11.0.27 Patch? The second step to install the patch is to run the file that you downloaded from the Adobe website. To do that, follow these steps:
Locate the file that you downloaded in the previous step ("AcrobatUpd11027.msp" or "AcrobatUpd11027.dmg"). Double-click on the file to launch it. A dialog box will appear asking you to confirm that you want to update Acrobat XI. Click on "Yes" or "Continue" to proceed with the installation. The patch will start installing on your computer. You might see a progress bar or a message indicating that the installation is in progress. The installation process might take a few minutes depending on your computer speed and performance. Once the installation is complete, you might see a prompt asking you to quit Acrobat as shown below:
Click on "Quit" or "Close" to exit Acrobat.
Cong 35727fac0c
I'm running into trouble with installing the AcrobatSecUpd11002.pkg (downloaded from ftp://ftp.adobe.com/pub/adobe/acrobat/mac/11.x/11.0.02/misc/). I have a policy set up to deploy the package, yet I returns the follow error when attempting to execute:
Installation failed. The installer reported: installer: Package name is Adobe Acrobat XI Pro (11.0.02) installer: Installing at base path / installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
I have also confirmed that it gives more or less the same result when using Remote:
Copying Adobe Acrobat XI Pro Update... Installing Adobe Acrobat XI Pro Update... Installing Adobe Acrobat XI Pro Update... Installation failed. The installer reported: installer: Package name is Adobe Acrobat XI Pro (11.0.02) installer: Installing at base path / installer:PHASE:Preparing for installation… installer:PHASE:Preparing the disk… installer:PHASE:Preparing Adobe Acrobat XI Pro (11.0.02)… installer:PHASE:Waiting for other installations to complete… installer:PHASE:Configuring the installation… installer:STATUS: installer:%7.280828 installer:PHASE:Writing files… installer:%7.280828 installer:PHASE:Writing files… installer:%36.701908 installer:PHASE:Running package scripts… installer:%36.701908 installer:PHASE:Validating packages… installer:%97.750000 installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.) Unmounting file server...
Has anyone successfully leveraged this update with Casper?